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DMV invites innovators to attend Vendor Day 2024

The California Department of Motor Vehicles (DMV) is inviting organizations to virtually join its leadership team for DMV Vendor Day on Feb. 14 at 9 a.m.

This is the fourth DMV-sponsored Vendor Day. The DMV and the California Department of Technology are looking for innovative organizations to partner with to advance and transform how the DMV conducts business in a rapidly evolving environment.

Attendees will learn about the DMV’s modernization vision aimed at delivering more efficient services to 40 million Californians. DMV leaders will discuss opportunities to further the department’s digital transformation and interested vendors will be invited to propose solutions.

DMV Director Steve Gordon, DMV Chief Digital Transformation Officer Ajay Gupta and other members of the department’s leadership team will be on hand for the event. This Wednesday, Feb. 14 program will run from 9 a.m. to 11 a.m. (PST) and will be a virtual meeting via WebEx. Registration is required at

Areas of interest for this year’s Vendor Day include: Remote drive tests; low maintenance omnichannel smart assistance/chatbots; mobile technician for registration services (temporary permits, registration stickers); creating market and adoption for mobile driver’s license; wildcard (focus on operational cost reduction).

Anyone with questions can send them to

Hundreds of organizations attended the previous DMV Vendor Days, which generated multiple vendor presentations. The DMV incorporated several of the ideas and implemented solutions that created new service channels to better serve its customers.

Following the session, interested vendors will be invited to submit ideas/solutions that address the DMV’s objectives. Once submissions are received, the DMV will invite a select group to formally present their ideas on how to best achieve one or more of the detailed objectives.

The DMV is undergoing a digital transformation and has upgraded many systems and processes in recent years, including:

Mobile technicians capturing REAL ID applications outside of field offices;

AI-based remote proctoring for driver knowledge tests;

Service Advisor on the DMV’s website to direct customers to services, options and appointments;

Multilingual Smart Assistant on DMV Contact Center Interactive Voice Response;

Voice augmented DMV website access;

Virtual Field Office to assist DMV customers during COVID-19 restrictions;

AI-based document verification process for REAL ID and Virtual Field Office;

Robotic process automation of paper workloads.