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Local Aire Serv CEO on National Hit Reality Show

POSTED August 10, 2012 10:31 a.m.

 

If you’re not one of the 10.23 million people who watched the Aire Serv of Stanislaus County CEO on “Undercover Boss,” you get a second chance.

CBS will rerun the episode at 8 p.m. ET/7 p.m. CT on Friday, Aug. 10. 

“This episode ranks among the most powerful and moving episodes of ‘Undercover Boss’,” said Chris Carlson, executive producer for “Undercover Boss.” “We felt that Dina was an incredibly strong and compelling character who happened to be a female leading a male dominated company.”

Dina Dwyer-Owens, CEO and chairwoman of Aire Serv parent company The Dwyer Group, goes undercover on the show with four sister companies to Aire Serv: Mr. Rooter, Mr. Appliance, Mr. Electric and The Grounds Guys.

The two-time Emmy nominated reality show just wrapped up its third season. “Undercover Boss” follows some of the world’s most successful company leaders as they embark on grassroots journeys within their own organizations.

“It’s exciting for people to see our customer-centered and professional service on national TV,” said Noe Pena, of Aire Serv of Stanislaus County. “We value our customers, and we want to exceed their expectations day in and day out.”

Aire Serv technicians put covers over their shoes when inside homes and businesses to protect and respect a customer’s property. They also give customers the price before work is done to ensure there are no surprises about the cost of service.

On the show, Dwyer-Owens talks about the company’s Code of Values, which are lived out from the corporate office to the front line of service professionals here in the Oakdale area. 

“This is clearly more than just a job for Dina,” said Pena. “She has deep emotional ties to the business and its employees since The Dwyer Group was founded by her late father, who was also her mentor. She’s also pretty adept at a couple of the jobs she does undercover, which is not always the case for the bosses.”  

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